• COVID-19 Header ImageCOVID-19 Header ImageCOVID-19 Header Image

    Our Response to COVID-19

How we’re responding to COVID-19

COVID-19 is having a tremendous impact on all of us, and we know there’s a feeling of concern and uncertainty as we all adjust to this dynamic situation.

Gateway Mechanical is committed to supporting our customers and their businesses throughout the course of this pandemic, and our Business Continuity Plan will ensure this remains true.

To ensure the health and safety of our employees, customers and suppliers, we continue to monitor all public health agencies within the communities we serve and implement ALL recommendations as they are made available.

This includes:

  • Asking employees who are not feeling well to stay home.
  • Encouraging teleconferencing and work-from-home practices when possible.
  • Contacting customers before onsite visits and limiting customer interactions.
  • Using additional PPE like sanitizing agents, gloves and masks where appropriate.
  • Working with our customers to develop real-time safe-work procedures specific to COVID-19.
  • Arranging off-hour visits and alternate access options for customers that require more restrictive measures.
  • Minimizing contact with our supply chain partners through pre-planning of visits.
  • Sanitizing all our offices on a regular basis.

For our customers that operate essential services, such as emergency health, lab and blood services, grocery and food chain, as well as data and communications, Gateway stands ready to support you to ensure the continuity of your services.

We know that communication is critical in any crisis, and our team is standing by to answer any questions, manage any concerns, or assist with any needs you may have.

Simply call 1.800.414.4929 and reach out to your account or project manager and they will be happy to help.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we want to thank the health care professionals that are on the front lines working tirelessly to keep our communities safe and healthy.

Thank you for your continued support and if you need help from us, we’re here for you.

Jackson von der Ohe
CEO, Gateway Mechanical Services Inc.

FAQs – you have questions, and we have answers

As we field customer questions we’ll continue to expand the list below in the days and weeks ahead.

To ensure the health and safety of our employees, customers and suppliers, we continue to monitor all public health agencies within the communities we serve and implement ALL recommendations as they are made available.

This includes:

  • Asking employees who are not feeling well to stay home.
  • Encouraging teleconferencing and work-from-home practices when possible.
  • Contacting customers before onsite visits and limiting customer interactions.
  • Using additional PPE like sanitizing agents, gloves and masks where appropriate.
  • Working with our customers to develop real-time safe-work procedures specific to COVID-19.
  • Arranging off-hour visits and alternate access options for customers that require more restrictive measures.
  • Minimizing contact with our supply chain partners through pre-planning of visits.
  • Sanitizing all our offices on a regular basis.

Yes – but only with UVC or Plasma air purification can a virus be neutralized. The germicidal UV dose required to kill the COVID-19 virus is practically the same as the SARS-CoV (2003) coronavirus within less than 1.6% variance. Therefore it is assumed that UV can kill the COVID-19 virus but this has yet to be proven. (https://bit.ly/38t12Mo)

UV and Plasma

UV and Plasma disinfection systems for HVAC complement conventional filtration. Airstream disinfection is effective at inactivating pathogens including viruses.

UV and Plasma air purifiers installed in the HVAC system, with an adequate germicidal dosage sized for the airflow, will destroy airborne viruses, including the Coronavirus, but cannot guarantee anyone from becoming infected by the virus.

Air purifiers inside HVAC cannot disinfect frequently touched surfaces such as door handles and light switches, which are common disease transmission path. Given that the Coronavirus can survive up to nine days on a surface, good hygiene practice and frequent wash of hands continue to be the safest way to protect ourselves against any airborne or surface contaminants that can be introduced by other occupants and dispersed by the HVAC system in the house.

In other words, a powerful UVC and/or Plasma air purifier can reduce the possibility of spreading contaminants through the HVAC system, but it does not eliminate the necessity of safe hygiene practices.

Ventilation

Increase ventilation to dilute the air space with cleaner air from the outdoors.

Filtration

HEPA filters that have been tested in the laboratory with viruses will have some level of penetration but because viruses such as the coronavirus are very small, you’re not perfectly protected against infection.

UV and Plasma

UV and Plasma disinfection systems for HVAC complement conventional filtration. Airstream disinfection is effective at inactivating pathogens including viruses.

UV and Plasma air purifiers installed in the HVAC system, with an adequate germicidal dosage sized for the airflow, will destroy airborne viruses, including the Coronavirus, but cannot guarantee anyone from becoming infected by the virus.

Air purifiers inside HVAC cannot disinfect frequently touched surfaces such as door handles and light switches, which are common disease transmission path. Given that the Coronavirus can survive up to nine days on a surface, good hygiene practice and frequent wash of hands continue to be the safest way to protect ourselves against any airborne or surface contaminants that can be introduced by other occupants and dispersed by the HVAC system in the house.

In other words, a powerful UVC and/or Plasma air purifier can reduce the possibility of spreading contaminants through the HVAC system, but it does not eliminate the necessity of safe hygiene practices.

 

Humidification

The recommendation has been to try to keep minimum relative humidity between 40 and 60 percent because viruses are least viable in that range. But humidity does not kill a virus.

NO – We’re fully staffed and capable of servicing any needs our customers have.

We’ve also put in place many procedures to ensure the safety of our employees, our customers and our vendors during this pandemic.

NO – We continue to operate 24/7/365

We are also offering off-hour service calls to limit customer interactions as well as alternative access measures to avoid entering buildings entirely.

Please contact your account/project manager for more details and to arrange for this service.

Contact Us

YES – in some cases we can arrange for lifts to access your rooftop without having to enter your building.

This is something we are offering on a case by case basis so please contact your account/project manager for more details.

Contact Us

Please contact us if you have questions about your equipment and COVID-19

contact us

Contact Us
Copy link